We would like to congratulate Charlotte Buford for receiving the 2018 Staff Achievement Award.
This year, Charlotte has filed over 325 compensation and pension claims for veterans or their dependents, the highest number in our office. In addition to the vast amount of claims Charlotte does, she also helps enter rating decisions. The number and outcome of the VA disability rating decisions is extremely helpful in letting our office know how we are doing. Charlotte has entered over 1,000 decisions made by the VA and helped us keep track of over $14 million annual dollars our clients have received.
In addition to all her claims filed and entering rating decisions into our electronic data base, she voluntarily helps out the front desk by covering when someone is out and when an overwhelmingly number people walk in all at once, usually after lunch. Charlotte’s attention to detail and willingness to go beyond the call of duty has not gone unnoticed by those visiting our office. She has had several of her clients write letters to the county commissioners with their appreciation of her excellent customer service.